My husband went to this office for back & knee pain. He had one procedure scheduled at 4 pm on Tuesday and 7:15 the next day on Wednesday for the 2nd procedure. When we showed up Tuesday the receptionist said we had a check in time of 9:45 am for our next day appointment on Wednesday.They changed the time without notifying us after we rearranged our work schedules. The customer service is horrible and Dr. Mazi talks down to his staff. I would look for a different pain specialist who isn't about money. We were told they can't treat my husband for his back at the same time as his knees. That's because they are worried about being paid at a lesser reimbursement for billing for both back & knees rather than treating their patients. They did not apologize for changing the schedule with less than a 24 hour notice. We will never go to this office again.