So far so good! I visit a couple times a week (okay...maybe several times a week), and they have gotten it right every time. Much better than the location by Whole Foods, which always smells like a sewer, and the location by Fry's that will charge you for every customization (I didn't say add, I said substitute!). I had asked about a custom drink that was displayed on a special sign that highlights employees' creations. Although those employees weren't working that day, the baristas on shift tried a couple experiments, giving us free samples - so awesome!!! This is my new spot - big thimbs up.