Terrible customer service. I had a cancelled flight that these people have not come close to making right. BEWARE of the low airfare when really this company operates with the BAIT AND SWITCH tactic. Low Airfare but ridiculous baggage fees. I paid $50 there and back for one checked bag weighing 40lbs!
I spent 16 hours in ATL airport waiting for a Delta flight after they tried to get me to take a flight 2 days later.
* What they have done for me is not enough for the time and money I have wasted as a result of the cancellation. The $100 voucher for another flight before June 8th is not even enough to even cover a round trip. No way am I spending additional money after the service and experience I just received.
* The representative I spoke with after my cancelled flight was unable to handle my request and he directed me here. Virj, who's employee number is 38570, works in the Philippines was nearly impossible to understand. I wasted another hour on the phone with him after several requests for a United States representative.
* I have lost up to $400 in wages today as a result of this cancellation. I have spent up to $100 in meals for an entire day waiting on another flight. I have spent $25 on additional baggage fees for this other flight. There is an immeasurable amount of future sales and leads I have missed.