we have used goettl good guys twice this year. The first time was with our own home and this last time with our rental property. We had the unfortunate luck of both systems going out on the weekend. The first time the temperature was only in the 80's but this last time it was well into the 90's and our tenants were irate. We called goettl and explained this was for our rental property and our tenants wanted it fixed as soon as possible. The woman who handles scheduling was really good about coordinating an appointment with my tenants. They had someone at the property within 24 hours to figure out what was causing the unit to fail. It turned out the run capacitor needed to be replaced and was causing all the issues. They had it fixed that day and I was able to pay the bill over the phone which saved me a trip. I hope I never have another AC issue but if we do we will be calling goettl.