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| - Covered Garage: The covered garage I rented out for 100$ was delivered to me dirty, with some kind of equipment left plugged in which I returned to the office staff and mentioned it was handed to me dirty, there was no standard procedure done where they would formally hand it over to me and vice versa. The office staff had no comments at all when I mentioned the covered garage was given to me dirty.
Club House: With regards to the club house (computer area), there were children being loud, on the computer (this should only be available to adults and if made available to children, an adult should be supervising them at all times - this was not the case). There are no controls in place for this. Same with the gym.
Pest Control - Roaches: The roaches are a fact. I counted around 14 roaches during approximately 1.5 years leasing. I had tickets put in for better sealing the entrance because I thought they were coming in through the main door, then they still would come in, I sealed areas in the bathroom cabinets because I thought they would be coming in from there, and still had the problem. This is not an apartment problem, it's a condominium problem based on all the comments from other residents. Management team cannot just rely on one apartment complaining, they must look at this problem as an Apartment Complex as a whole. The comments about pest control coming in once per week is either false or is not being done properly and needs to be supervised.
Common areas: The common areas such as stairs to the apartments, were never cleaned (they had dead leaves, spider nests, etc). Typically the contractors that cut the grass would typically blow the common areas (they would only clean the lower levels). This is something no Resident should be putting a ticket in or letting the staff know. This is the management's Job / Maintenance Department, to supervise contractors and ensure the activities are being done properly. Any response by the Management team on this particular comment will be unacceptable.
Drains condition: I had to put multiple tickets in for bathtub and sink drain clogging. I strongly suggest the drainage system is evaluated because it's not possible to have to put multiple tickets in for drain clogging in a one year period. Please review other comments on this site regarding the same issue. It's not a one apartment problem it's a systemic issue.
Staff attitude: This is probable the most important aspect. Customer facing. I already provided internal feedback on this. I saw comments posted I do agree with all the comments regarding the Office Staff friendless and receptivity. I felt like a number and not a resident. This feedback is so that you can perform an internal review on how residents are treated because it will ultimately impact the financial results of the company long term. I felt like I was at a general office pledging for something rather than feeling like I was valued.
Management Feedback: I see all complaints posted in this site are answered by the management team with more of a defensive approach rather than taking an introspective attitude by creating a plan to improve. I have observed comments in this site from more than one year ago and I find it disappointing that they are still very similar to the ones I have which tells me not much has improved.
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