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  • Really disappointed... Over all there's not much to satisfy as a guest there. Front desk was a pain to work with. But other staff was very very nice. Maybe my expectations were too high? but for a fancy hotel like this i expected more out of the organization. Over all: Good to visit, maybe not to stay as a guest. Issue: - Reserved a double bed room, but they ran out. They told us to check back the next day for any openings. - Offered a roll away but that was never delivered (our friend had an air mattress and we opted for that since we were on hold for way too long trying to follow up on the roll away by phone) - Called at 2am for housekeeping and extra blankets... which took forever to be brought up - Called at 10am for a new room... on hold for forever again. Was finally told to check back after 11:30... called at 11:3 and was told to check back after 1:30... and each time it took at least 20mins if not longer to get someone on the phone, and at one point went down to talk to them b/c being on hold for that long sucks. - Finally was told we had a double bed room and was moved... get to the room and found it was just another single... we didn't want to waste time with more waiting for service, moving, etc so just opted for the air mattress again. - Tried to check out from the room, again a long and slow process - North entrance to hotel a little confusing... but the looks of current construction in the area makes me hope it will be more straight forward later with better signs to direct the guests - Cafe Vettro (their late night 24 hr restaurant) not very good Good experiences: - Very friendly staff... from housekeeping, to poolside, to security, to valet... all very nice and helpful. - Beautiful decor (hotel and casino) - Nice pool area - On the strip
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