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  • My brother and I took our dog Jasmine to their grooming salon a week ago Saturday (May 21st) for a shampoo and grooming. I had previously taken her to this store many times and had nothing but good results. Unfortunately, that was far from the case on my last visit there. I brought Jasmine in for her 1:30 PM appointment. She walked in perfectly fine. We were called at 5:39 PM and told that Jasmine was ready to be picked up. To our horror, when we came to pick her up, we discovered that she was unable to stand or walk without a great deal of assistance. We were not informed of this when they called us. The paws report that is given to each owner when you pick your animal up specifically stated that Jasmine "seemed nervous and had trouble walking." This tells me that they obviously knew that something was wrong with her...yet no effort was made to get the Banfield Vet on site to look at her or to call us and inform us that Jasmine was having distress. We brought Jasmine to a nearby urgent care clinic but sadly, there was little that they could do for her and we made an agonizing choice to have her put to sleep. In the days since, both my brother and I have talked to the local store manager and to PS corporate and have gotten no answers to our questions about what happened to Jasmine and why we were not notified. I've gotten lame "your dog was old and overweight" statements, trying to cover themselves. Yet, when my brother pressed the store manager, he admitted that if Jasmine were having standing / walking issues when we brought her in that they wouldn't have taken her. We also challenged them to show us the security camera tapes from the time that we came in and show us where Jasmine showed any hints of walking / standing problems when we brought her in. Needless to say, they declined. Bottom line, something bad happened to Jasmine while she was there and as of this writing, they've made next to no effort to tell us what happened and why. I would STRONGLY encourage pet owners to avoid this place if you care about what happens to your pets.
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