I have been a long time (3 year customer). My transmission went in my car. My wand went out the same day. I called the Arroyo store waving the white flag. I would have been happy to speak with ANY of them...thay are all awesome in their own right. I happened to get Ben. After listening to my sad story, Ben sent me to Addie at the North store took my payment and THEN....Can I just tell you...not only did Ben set me up with a new iStick BUT HE PERSONALLY HAND DELIVERED IT TO MY HOME AND SHOWED ME HOW TO USE IT. If there was ever ANY question, which there NEVER has been, in my mind that this wasn't the right store for me it was immediately silenced. Gotta say...that just takes personal service to an entirely whole new level. Thank you to that entire crew. They do an incredible job at that store and they smile while they do it.