I don't know why so many restaurants are determined to make me take my takeout business elsewhere, but now Pei Wei is on that list. Maybe people have forgotten what the point of take out is, convenience. Ordering my food more than an hour before I need it, then waiting 40 minutes after the promised time to get it is ridiculous. All the girl taking orders would say is "I'm sorry, I don't know what happened." Perhaps this wouldn't have been so bad if there weren't like 25 other people in the same boat as me...waiting for their takeout. I did notice that there was no back up in the dining area of the restaurant. They were all getting their food on time, eating, and leaving as I continued to wait. I wasn't offered a discount, or a gift card, although I did notice that many people around me had been comped or given a $10 gift card for next time. Apparently Pei Wei doesn't want me to return. Consider it done, I will be taking my money elsewhere.