I just walked out of here $550 dollars poorer for a subpar massage and the worst facial to date. Granted, I don't particularly care for facials. I don't see the point in paying someone to repeatedly wipe on and wipe off various creams from your face. But after an hour of that, my face should be smooth, however fleeting the sensation. It wasn't. I paid extra for "add-ons" to the massage: an oil scalp treatment and a conditioning foot treatment. I made a point of asking the person at the front desk if these treatments added to the time of the appointment or merely took away from the massage. He had a really roundabout way of answering what I now know: that I paid extra for less massage. My feet are not particularly conditioned and I really could have done without the scalp nonsense. Oh, and the gratuity was mandatory. I certainly would not have given 20% for this. What a joke.