This review is for United in general and not for this place in particular. I have been flying Continental for many years. I always believed this airline to be the best in the US next to Virgin America. Their costumer service was always great and their planes were clean and new. After their merger with United everything went down in quality. Their costumer service is terrible. The fees to change a reservation is up the roof ($200+per person). This company clearly doesn't care about you or your well being. Service is horrible and the planes are never clean anymore. I highly recommend not flying this airline ever again. There are so many better airlines out there that are way better than United. I will never fly this airline again and hope that you don't make the mistake to fly with them either.