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  • Bought my 2012 Mazda (in 2012) and the experience was what is expected with dealers. Long waits and dealers pulling fast ones on you. Anywho they covered tint for me but when they supposedly put it on they did not do my front windows. they left it the manufactured tint that comes with the car. Now the corolla I had before had darker tint in the front so I literally came from another vehicle with tint that I was expecting to get on the same driver/passenger window. I got my car and I told them they didn't do the front. They kept saying yes they did. I kept telling them no when I drove home I could really feel the heat of the sun on me and I told them I just traded my corolla in which had the tint I wanted and I could tell a huge difference with the sun (this is Las Vegas we need tint). Bottom line I had the manager brought in and they finally corrected the tint. On another occasion I had my oil changed at the dealership and then when my husband wanted to do it himself the next time my car needed it, he looked under the car and my cover that goes over the oil filter was missing!!! The guys at the dealership didn't put the cover back on. (Oh and they also charged us for a bolt that was supposedly missing from my car (a 2012 Mazda and the oil was done in 2013 so I guess my brand new car was missing this) anywho I called and told them they were the last ones to service my car and failed to put the cover back on. The guy basically said it's not their problem and why are we noticing it now 5 months later (I told them bc it was time for the next service and my husband noticed this) needless to say they provided the cover but they kept saying it was not them and we kept telling them then who else was it bc it wasn't us, they were the last ones to service my car and prior to them my husband saw I had a cover underneath so it went in the shop with the cover and came out without it. If they forget a simple cover then that makes me concerned about dealing with other parts of my car and if they happen to forget to put something important in my car. Yeah no way Just avoid this place the service is horrible.
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