So my husband is a platinum member booked a room and requested the upgrade of a suite ( with pull out bed). When he called to confirm they said they could accommodate us ( we had our 15 yr old daughter with us). When he checked in they didn't have a suite but would get us a cot. When he came back in and spoke with a manager she said she upgraded us to jr. suite. So go to the 3rd floor the smell of pool was overwhelming but lucky for us ( feeling the sarcasm) we walked and walked and walked away from the smell to our room in the far back and surprise the cot was all ready there? That was surprising fast and the room was supposedly 100 square feet bigger, really? The key card didn't work several times and had to get maintained to come fix it and it never ended up working the whole time there. It was a gamble if you where getting into the room or taking the walk/ride back down to the front desk. The room Is old and bathroom just basic. The next morning we went up to the club lounge for b-fast. Not impressed at all carbs, and fruit. The only protein was boiled eggs and I'm told by my daughter they where rubbery. Not impressed with this property and we have stayed at many.