So disappointed in Target!
After seeing that the Mesa West (Arizona) store had an ipod shuffle in stock (via target.com), I drove to the store to purchase it as a Christmas gift. The price in store was $49.99, but the target.com price was $39.99. One store employee said that I could take the ipod to Customer Service and they would charge me $39.99. A second store employee stated that they were not price matching, even with their own target.com price. Really???? I can understand not price matching another store, but when it is available for order online with in-store pick-up, why not price match?
I asked the store employee if I needed to go home, click the order button, and then come all the way back to the store for pickup? He said yes. Really? This policy makes zero business sense. So I placed the order online and continued shopping. After purchasing my other items, I went to Customer Service to get my online order. Since the order had not filled yet, the manager said that she could not override it and process the order. Unbelievable!!! I asked if I could walk back to electronics and pick it up for them since store employees were seemingly much too busy. She said that she could cancel the order and I could bring the ipod shuffle to Customer Service...but then I would have to pay $49.99. Are you kidding??? Unbelievable and extraordinarily poor business practices! Needless to say, I canceled my order completely. Target clearly does not want my business.