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  • I had originally loved this place. The masseuse was skilled and attentive. It was great. I prepaid for three massages at a time. The first three were great. I paid for another three... Then it all went wrong. I didn't get time to go and just banked two of them. Then I got charged again. The person who did my renewal for three massages apparently didn't know what she was doing. I just wanted three and no recurring charge, which she handwrote on my contract. Apparently they don't do that. When I called about the unauthorized charge, they tried to tell me I needed thirty days written notice and then you get charged again. I told them I had it in writing, and they almost didn't honor it saying the girl was not trained well. That's not my problem. She said it was OK at the time. So we're still trying to get that figured out (two weeks and still nothing. She's waiting to hear from "corporate".). Now, I decide to go in for one of my banked massages at a different location at Crocker Park. I got my massage and was happy... Until they stopped me at the door saying they called Strongsville and they said I had no banked massages. What?! I call them and the girl says my record has four visits on it and gave me the days. It should also say I have six total prepaid. But she won't help me and says she'll have the director call me back. This is ridiculous. I should at least get what I paid for. This place has turned a love into hate. So much for relaxation. Edit: The first business day after I posted this review, I got a resolution that I am happy with. It seems this entire debacle stemmed from one ill-trained person. I manage a customer support team myself and I can understand how one weak link can make an awful impression on a client. I'm leaving the review up but changing my rating to also reflect the amazing, skilled masseuses. My case is a unique one. I may go back, but I'll make sure I don't get a new desk employee if anything sounds fishy. If you've read this far, this situation is the only reason why the massage therapists here didn't get five stars.
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