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  • Unfortunately I had the same issue as others. The first appointment got rescheduled 6 times. After my first appointment, I loved my lashes (lash lift). I received a promotional email from her for discounted lash lift prices in July (bought 2 for $80). I have only been able to claim one because of her multiple reschedules. I finally asked her for a refund since she kept rescheduling me. She stated she was unable to refund me because Square doesn't allow refunds after a certain period of days, since it is now December. Either way, she could have refunded me outside of Square since Square has paid her. Also, my bank won't allow me to dispute it since it has been over 60 days. She stated that the product I purchased was "pre-purchased for my specific series". I researched Elleebana's website (the product she uses for lash lifts) and found their list of other certified people in AZ. I reached out to them and they stated that the product is not person/series specific and that this excuse was invalid. Luckily, I was able to find someone else to take me for a lash lift--without any scheduling issues.
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