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  • Anyone leaving their beloved pet here has to be nuts or they aren't properly looking around during their "tour" I went into this place wanting to see what it was and if it might be a good fit for our pet so many red flags i this place. 1- when arriving someone else was picking up their 2 dogs (which by the way never looked happier to get out of that place) there was a younger girl up front that said her dad owned it I believe, she just didn't look like she knew anything that was going on and lost at all my questions .The other ONLY person in this facility was another older lady that brought out the 2 dogs she was talking with the 2 dogs owner for about 10 minutes (only later did I find out she was the only other person on site ) she had left ALL the dogs alone in the back of this place running free together not only could a dog fight easily happen but a dog could get injured and no one would be aware for however long it took the 1 out of 2 people to get back there . Please note there was a yellow janitor mop style bucket and dirty mop just sitting out there with the dogs in the back . PLEASE let me know who wants their dogs to drink those cleaning chemicals and dirty more then likely urine and fecal infected water? 2- When the 2 dogs left with their owner It was my turn I asked for a tour of the place this is when I was shocked more then anything . the older lady that came from the back told the younger girl to wait she needed to clean up the back !! not only did I wait for another 10 minutes while she made the place look presentable but the younger girl looked like a lost puppy and didn't know what to say for 10 minutes apologizing for the wait here and there . If all safety procedures and cleaning is u[p t par why cant someone just take a tour what the hell are they covering up and trying to hide. 3- going back there the small dog enclosure in the front was filthy!its the first thing when you walk in the 3-4 little dogs where jumping up trying to say hi (more like save me) and they were jumping in their own feces .it looked like it had been there all day smothered like a pancake into the floor .this is another reason the place is WAY under staffed for the amount of dogs they have on site.they cannot maintain it 4- the big shocker was the amount of large dogs running free in the back there was at least 30 at the time shepherds, rotties, poodles , labradoodles, big dogs . All well and good for play time but these were all the dogs that were left alone with no human on duty while the lady was chatting up the customer in front . When I asked the younger girl how many people are with the dogs when they are out there like that she said just one and i asked why she left them alone she said " oh its fine the dogs are left alone sometimes when we have to talk with customers they just play out there " yeah because everyone wants to pay for their dogs to babysit each other and keep each other safe like really lady?! I could only imagine what the lady was cleaning up while I waited to see the back area 5-they advertised this place to me as a place where my dog can play and be played with for a day like a fun doggy day they are way over priced and told me that if my dog didn't like the overwhelming number of dogs he would stay in his kennel room all day! might as well stay home and have free range at home all day instead of confine him to that ;/ like paying someone to stick him in a small caged room all day?? but of course they would take him out to use the bathroom a few times the lady had NO example of what playtime would entail for him ( hes a 6month old puppy) just he would stay in a caged kennel room thing all day if he was overwhelmed 6-it was way to hot for people and dogs back there and the smell was disgusting ! get more staff when you are overfilled with dogs to make sure the dogs are safe at all times as well as picked up after properly i recommend Second Home Pet Resort not only is their facility clean and properly air conditioned for this AZ heat . they are properly staffed !your pets health and safety is much more important then this place has to offer they actually have a real outdoor area for your dogs (not a half outdoor warehouse opening) and even a real pool for them to cool of in . the staff provides cuddle time for shy dogs, reading time to comfort scared dogs,and even rooms where they can send surveillance of your dog all day to your phone or tablet see these places should never have ANYTHING to hide . stay away please dont pay these people to lock your dog in an over crowded room full of un supervised dogs or in a kennel room all day long petsmart hotel is way better for extended stays then this place
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