Since asking about the security deposit refund, they have stopped responding to my emails or returning my calls. Very unprofessional conduct for a company. If they had at least kept channels of communication open, I would not have to lower their star rating further. I have filed a complaint at the Tenant Union in an attempt to recover my deposit. As I said in my original review, they charged us for a broken window, even though it was noted on the move-in sheet as broken and we have pictures proving it was broken when we moved in.
Update:
The case was moved to Student Legal Services. Having to go this far to recover a security deposit is completely unacceptable. I highly recommend you AVOID this company, ESPECIALLY if you are a senior or leaving the area afterwards. It is possible they tried to charge us for fixing damage we didn't cause because our forwarding addresses were all out-of-state and they assumed we would be unable to get help from the Tenant Union or Student Legal services.