I judge many restaurants by the bread they serve. Giacomo's has thus far exceeded my expectations. I'm talking about many things here: the rolls you get as a side with dinner plates, the garlic knots that scream out to me from the menu, and even the crust on their pizzas.
The first impression you get when walking in is how friendly the staff are. Even with takeout, they make sure everything is "right". I'm a man with 4 kids, so when I order out from this place that means a LOT of food is coming back with me. These fine folks always scrounge up a nice box to hold all the dishes.
And the dishes, they are plenty good. I'm not going to claim that they're the best Italian place ever, that would be silly. What they are is one of the best pizzerias in Charlotte, especially with regards to value and consistently good food.