Our family group of 9 opted to try Rotana for dinner on Mothers Day. We were anticipating a bit of a wait due to the nature of the day but even with that the wait was horrendous.
When we arrived, there were approximately 20 patrons seated over 4 tables and only 1 server working. She did a very good job of trying to take orders, act as the bartender, bus tables and wait on patrons all while trying to keep a smile on her face. Unfortunately she was receiving ZERO help from the owner or the guy behind the bar polishing glasses.
It took 30 minutes just to get water then an additional 30 minutes just to get our drink and food orders placed. All this time the owner just sat around watching.
Finally after 90 minutes our food stared to arrive. Delivery of the meal took an additional 30 minutes so by the time the first served had eaten the final entrees were hitting the table. Several of us opted to just take it to go. Total time for the meal was 2 1/2 hours.
I do have to say the quality of the food was great but the owner needs to get with the program or this place won't last.
Lastly, the Armenian music videos depicting dead children washing up on the beach on 6 tv's in the place is a disgusting turn off while you're trying to eat.
Server- A for effort without management support
Food- A for taste and quality
Experience- F. Can't grade it any lower