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  • Jack Astor's has always been one of my favourite places to eat. I've been to several locations as I have moved from Brampton to Toronto to now North York. I've always had superb service at each one and I only expected the same from this location. I came here with my boyfriend and at first things were great, we were greeted right away at the door and was told that it was great weather for the patio so we walked up the flight of stairs and was seated by the hostess. She was even nice enough to move the other tables around so I had enough room to jump onto my chair (the stools are pretty high). But here are where things got bad. While we were taking our time figuring out what we wanted, we realized nobody was coming to our table. We were sitting at our table for nearly 20 minutes and wasn't even offered a glass of water. Meanwhile, the tables around us were getting seated and even had their drinks by now. My boyfriend was beyond pissed, but we were still patient while we tried to wave down a waitress. We explained that we have been sitting for awhile and we were ready to order. She said she'd be right back. Um... 10 minutes later and she still didn't come back to our table. We can clearly see her waiting around chatting with another coworker. The table in front of us got their food at this point and we were so upset because they came in later than we did and we weren't even served yet! I mean... you see us waiting here, how long does it take to scribble down what we want or to offer us a drink??? Or at least apologize? We were so angry that we just got up and left. And let me say, that this is the first time I've EVER got up and left a restaurant. I'm usually patient because I was a server myself and I know how tough it can be... but this is ridiculous. We must have wasted 30+ minutes there. That is unacceptable. I will not return.
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