I don't know why every BBW has terrible service. It seems to be a major trend for this chain. The food is always great and they have a ton of beer but the service is atrocious!
Freddie was our waiter last night. He dropped off our food and then left, asking if we needed anything else. I asked for SILVERWARE AND NAPKINS which is pretty reasonable, IMO. He came back 4 times empty handed and asked the same question each time. I literally ate my boneless wings with my hands, with no napkins. Never got any refills. He bussed tables the whole time. It was a joke of a night out.
I know I'll probably be back because I love the food but they should really try and get some training to each franchise. It's always terrible!