My car was towed here after being in an accident, two weeks later because of a misunderstanding between insurance companies, my car was still there, and they were in the process of trying to get the title to the car and sell it. They said they sent me a letter telling me this, they said they sent two, pretty sure those kind of letters should be certified, especially since i never received either alleged letter that was sent. They def didnt send a letter it's just them scamming trying to make money off of peoples hardships. don't trust this place.