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| - A month ago, I called the online store to order some panels. The operator transferred me to the Scottsdale store (Kierland Commons ) because she said that the store still had some. She put me through there and then I got to talk to a salesperson named 'Catherine'. From the beginning, she was already very rude and snobbish. She seemed to me that she didn't care my business while all along I had been showing apprections for her help. The first call (May 30, 2006) I made I ordered 3 silk long panels. I first checked with her the number of stocks she still had because I told her that I actually needed 2 more but I got to discuss it with my hubby first that night. She asked me for my number so that she could check. Throughout the conversation, I didn't hear her saying 'thank you', 'please', 'have a good one' at all but 'hmm hmm'. When she called me back, she said she found the panel that I wanted. Then, she asked me for shipping information and credit card details. I told her slowly but it seemed to me that she was not ready at all. She kept mis-spelling my 'four-letter' common last name. I had to repeat the information for her several times without her appreciations. I asked her when I'd get the shippment. She said that she didn't know. I asked her which company was responsible for the shippment and she said with uncertainties that it could be UPS or Fedex. There was no confirmation number, no nothing. Before I hanged up, she offered to hold 2 more panels for me for 24 hours. I appreciated her help and told her that I'd call her back before the timeline which was around 6pm (May 31, 2006). When I called her the next day at 11am, she told me that she already shipped it out and she told me that she had nothing to do with that. I asked why and she just told me that she didn't know. I reminded her of her offer and my desire to ship all 5 panels together to save some shipping and handling costs. She replied that she didn't know. Throughout the conversation, again there was no apology. I was so pissed but I still thanked her for her help and as usual, she just 'hmm hmm-ed' me. About 10 days later, I got my first shipment and I got my bill already. Out of my expectation, I received my second order - 2 panels but not my first order and the size of one of them was wrong. I was so upset and then I called straightaway. John answered the phone and told me that Catherine was not there. I told John what was happening and expecting that John would offer to help me but he just shunned me off. I called again the next day and got to talk to her. She said she didn't know why and she told me that she could not check for me. She asked me for my number again during lunch and she promised to call me back but she didn't. I had to call her back after 5 hours. I asked her for updates and she said she was too busy to do the research. I was so pissed because I couldn't go out just because I didn't want to missed her calls. She then required me to tell her all the information she was supposed to have AGAIN including when I made the purchases, credit card information, address, etc. I was so angry and she asked me to fax her my credit card bill because she suspected me of lying to her. She asked me to send the panels back as a proof so that she would send the correct ones over. I asked who would pay for the shippment and she said she didn't know but I had to arrange it. The whole thing was terribly ridiculous. I was so on the fire and requested for speaking with her mgr and she told me that her mgr was with a customer. She AGAIN asked for my number so that her mgr would call me back. After 30 minutes, my hubby came home and I told him my unpleasant experience and the fact that the mgr didn't call me back yet. He called and talked to the mgr. The mgr apologized and offered to arrange Fedex pick up for us. He said he would give us the money back once he got the panels back. As we checked, they got the panels a long while ago already but they still didn't do the credit yet. We reported to AE and made sure that they WOULD never get the money. We are so sure to tell you that we'll never shop at Z-Gallerie again!
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