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  • Honestly, I was dreading setting up an HVAC appointment for a diagnostic check on the ac unit at our new house. I called around, even used a referral from our realtor but just as I was dreading, they all seemed shady. I came across AZ Dukes of Air on Yelp and figured I give them a try. Wow! They were great to deal with over the phone and by email! They're an old school mom and pop shop; John's wife Tonya does the administrative work while John runs the HVAC work. I love it! Since we bought a foreclosed home, our move in date kept moving, and moving, and moving some more. So, I kept having to call Tonya and move our appointment time. I felt terrible and flaky but Tonya was more than understanding and happily changed my appointment time - several times. I was bracing myself for a ridiculous "service charge" just to take a look at my ac unit but it was actually very reasonable - I believe I paid around $40 for the diagnostic check. I'll take that! But I still had my reservations - ok, so low fee to check out my ac unit and then comes the bait and switch? Nope! I knew my unit was original to the house so I was just assuming it was going to be a lot of work to bring it up to working order. But, thankfully, Robert gave me great news: although it looks old, it's actually running very well. I mean, what? That's not what an HVAC person is supposed to say?? Aren't you supposed to try to tell me my unit is old and I need a new one?! You're actually telling me the truth?! (Excuse me while I pinch myself.) So, all in all, I loved my experience with AZ Dukes of Air. They were great to work with, honest, and charged a reasonable fee for their spectacular service. I will definitely recommend them for any HVAC needs!
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