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| - Short version: the "cleaning" on an empty house was performed so poorly that we'll never use this service again and highly recommend anyone we know against using them.
Long version: our house was completely empty after having moved out and we wanted a nice and shiny place for the new buyers to move into. We needed a general and thorough cleaning for sure, but there was nothing major to get cleaned up. After they said they came by to clean the place (we weren't there) we stopped by, and it looked atrocious. Our stainless appliances were worse off than we left them, like they were cleaned with greasy rags. While it looked like something was dragged all over the carpets, the place still needed a vacuum - maybe theirs was full or clogged or not operating, because it certainly didn't pick anything up. Tile and linoleum floors weren't mopped, and may or may not have been swept. Our guest bathroom was completely ignored - a seldom used toilet had cloudy water sitting in it - they didn't even flush it.
We spoke with the supervisor to express our dissatisfaction and he scheduled a re-clean for the following afternoon, which was the day we signed the final sale agreement. We stopped by after the appointed time (3:30-4:30), noting that nothing had been fixed. The supervisor claimed our appointment time was in fact later and the crew was going to be on their way shortly. I get that scheduling conflicts happen, but when you have text messages clearly stating an appointment time, you really can't expect an already upset customer to believe anything but that the appointment was forgotten.
We requested a full refund for the $210 charge and were offered only a $30 refund - we're out $180, our home sale is completed, and our home looks like crap for the new buyers.
We had a pleasant experience with this service once before and decided to use them again - never again. An opportunity to correct their mistake was handled very poorly, and their desire to make sure we were satisfied was nonexistent.
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