I called the general customer service number too get some assistance I spoke with Susan for varies accounts and was able too assist me in a great deal. The nightmare starts whey connected me to an incomplete Sara Supervisor was unable to assist me with one simple task! Unfortunately I need a number ported and then I will find a new provider with good customer service. Will be loosing 3 accounts thanks to Sara Super... I received a very nice call from Karen @ cox she resolved my dads account problem in a very professional way , his home number is working like she said with in 24hrs !! Thank you Karen for going the extra mile for my family!!!