Everyone was very friendly. They gave us a map and highlighted some family friendly-scenic routes. It was an amazing way to see the city. We had the bikes for 24 hours. Our three children (12, 12 & 9) loved it. We have taken our children to many places for vacation, but this was a big hit for them. 4 bikes for 24 hours was approximately $145 U.S. One bike was a tandem. We were nervous about the tandem but it worked out great for my wife and daughter. Definitely give them a shot. Much better than the city Bixi bikes in our opinion.