If I could give zero stars I would. We are a small business with a large global footprint. We used intelliquick to courier 2 packages a week across town. Ever single time we cancelled one of those pick ups they would give us a confirmation of the cancellation but, the courier would still show up. We would have to call and make sure we didn't get charged and on several occasions we were still charged and had to deal with the billing department. One driver yelled and had a scary fit at our front door because the office doesn't communicate well. We asked that he not come to our property again. The new driver accidentally put our package into the blue USPS bin and said that it was not his problem. We had to kick up a stink to have intelliquick contact the post office to get our package back. And finally, just this week, they lost our package. It was filled with tax documents and checks. People's personal information. They had different stories each time you called about what happened to the package. At first, they agreed they showed it as not delivered. I was then connected to someone else who said it was delivered and isn't their issue once it is delivered. Our delivery goes into a closed container that only the receiver can open. So no one stole it. They lost it. They said they would figure it out and call us back. They never called back. I just called to cancel all future deliveries and they didn't even care why I was cancelling. People - do not send important documents with these people. We don't know how we will rectify these lost documents.