Someone from Fitness Works had read my update and called me last week. He asked about my review and the update I wrote. After talking for a short while, he offered to wipe out the remaining balance I owed Fitness Works and close my account, pulling it from collections. The only request was that I remove my review. I offered to update it and note that my problem with Fitness Works has been resolved. They appear to have held their end of the deal, so shall I. I have upgraded my rating to two stars as they have resolved my issue. Thank you Fitness Works for finally doing the right thing!!