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| - I tried to submit this to their corporate on Costco.com, but it wasn't working. I tried 3 separate times. So I guess I will put it here on yelp and hope that their corporate HQ takes a peek every once in a while.
I was shopping at Costco yesterday, and brought along my mother, who I take care of and lives in my home. We have shopped at Costco a countless number of times before together. Sometimes she pays for the purchase, though it is my Costco account/membership. Because we go together, and I am present when using my Costco card, it has never been an issue. I literally shopped at Costco 2 weeks ago and my mother paid using her debit card, and not a word was said. We have the same residence, and she is an immediate family member.
Yesterday when checking out with our items, I was refused service by the checker, because my mother was using her debit card to pay (even though it is a joint bank account). Both the checker and the manager were extremely rude, and of course my mother and I were both frustrated because this had never been an issue in the past. When I offered to bring in my receipt from 2 weeks ago showing that we did the same type of transaction, the manager told me it didn't matter. That not all the checkers enforced this rule, and I was either to pay with a card in my name or I would have to return to make my purchases when I had one with me. I found this completely unacceptable. I have no problem following a rule in place, but I have shopped at Costco's all over California and here in Arizona for the past 8 years and this has NEVER been an issue. If it is a rule, it should be enforced across the board. If it is not a valid rule, then these people should be corrected. Not only was the experience frustrating, but they were so rude and snobby that I will not be returning to that Costco location, and am seriously considering discontinuing my Costco membership all together. I was very disappointed as I normally have fantastic service and deal with friendly employees when I go into Costco, which is a big reason that I choose to shop there.
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