This review is only based on the parts department. I've never purchased a vehicle here or had any service other than a single oil change, which was fine, though a bit pricey. I went in earlier this week looking for a couple parts for my Challenger. I had already shopped online for OEM parts and knew about what they should cost. I was mainly trying to find a dealer that had them in stock so I wouldn't have to wait for shipping. Let me also say the gentleman I spoke to in the parts department was very nice and helpful in answering questions, this review isn't because of him. The issue is, the cost.
I price checked the parts I needed online and at other dealerships and Chapman upped the price roughly 50%. The three parts I needed were all around $45 each everywhere else, but at Chapman they were about $80. There is literally no excuse for OEM parts from FCA to cost that much more at a dealership. I've ordered OEM parts a million times over the years and you get the same price pretty much from dealer to dealer. Chapman is the only one I've seen that not only marked them up, but marked them up by nearly half. I thanked the gentleman I spoke to for the help and went to another dealer in Chandler and ordered my parts for the price I found online. I don't know if they do this will all their parts, but if they do they have quite the scam going.