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  • Let me start by saying that I joined Yelp just so I could write this review. I should also mention that I have eaten at Wah Kee on five separate occasions and am a fan of their food. Tonight, however, I had a truly awful experience. When we were seated, we weren't given water, silverware, or menus. I had to pick up takeout menus from the front counter. We weren't even addressed by the waitstaff for twenty minutes. Once we got our order in, we waited another twenty minutes for our drinks. Despite our server actively trying to avoid eye contact with us, I was able to stop her and ask for my soda. She told us that they had run out of glassware, and it would be some time before we were able to get our drinks. Ten minutes later, we had our drinks. We waited another forty for our food. After the meal, I requested to speak to the manager. The server said that a lot of people had made the same request tonight, but the manager was not willing to address any of the customers' concerns. She then told us that no discount would be given and invited us to write a note for the manager. I work in a restaurant. I'm not the greatest at what I do, but I can tell when a server and management isn't doing their jobs as best as they can. I want to offer Wah Kee a few pointers so they can get back to what they do best: serving delicious food. 1. Greet your guests with a smile. 2. Provide water, silverware, and menus as soon as your guests sit down. 3. If the restaurant is busy, tell your guests it might take a minute or two for the server to visit the table. 4. Be ready for busy nights. 5. Be attentive to your guests' needs; look for empty glasses, or eye contact from tables. 6. Solve problems. For example, if there's a shortage on silverware, glasses, and menus, provide your guests with the takeout equivalents or wash a few dishes. 7. Do what you can to ensure a positive experience for your guests. Listen to complaints and offer what you can so they'll return. What really stinks is that the servers, not the customers, are the ones who suffer for the poor management at Wah Kee. Because of bad policy and inadequate training, their servers aren't making as much money as they could. I hope my server finds a new job. Her manager is a liability to her paycheck.
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