I contacted the office this morning after being referred to Dr. Moss for an issue. I spoke to a very terse receptionist on the phone. I asked to make an appointment. She asked what insurance I had, I responded that I have ChampVA. She stated that the office isn't a provider for ChampVA and that I should contact my insurance company to see what doctor was on my provider list.
I called ChampVA and was told that I have an open referral insurance and can make an appointment with any doctor that I choose.
I called rude receptionist back and patiently explained to her that my insurance would cover my visit. She stated that it would not and refused to make an appointment for me.
If the staff is that obnoxious on the telephone, then no thank you for an app't!
D. Taylor