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| - I shop at a lot of Home Depots, and this in particular was one of my regular spots, but the folks at this location have a lost a customer tonight over their poor service.
We were shopping there for a few small things and after we left, purchases in hand, we found our battery dead in the parking lot. Figured it would be no big deal to get someone from the store to help, but wow, apparently I should have tried asking for a kidney instead!
First we tried the customer service counter. Seemed logical, but after waiting our turn, the woman at the counter told us that they don't have a jump pack or anyone there that can help, but to try walking down to tool rental and ask in there. Fair enough, or so we thought, so we walked (I kid you not) the 100 yards or so down to the extreme opposite end of the store as instructed.
In tool rental, we find a single employee and literally nobody and nothing else going on. This was almost 7pm so you'd think, with nothing better to do and nobody returning tools, maybe this gentleman could help? Nope. He informs us that they don't have any means to assist either, suggests customer service (no lie!) and, when I mention that they sent us to him, he opines, "We told them to stop doing that." He also offers that he would "help a brother out" but he rides to work on a bicycle. Am I really that unlucky? You can't make this stuff up folks.
Sigh. Back to customer service, walking 100 yards in the direction we just came. On our way there, we walk past an employee that is, at 2 miles an hour, returning one of the motorized scooters to its resting place by the front door, adjacent to customer service. More on that in a second. So we get back in line, wait our turn and then tell the same woman that we got sent back from tool rental, as they could not help. She then asks the employee who by now has caught up to us and parked the scooter, who turns out to be a manager at customer service.
Now you think a manager at customer service could help in this situation, yes? Alas, you'd be wrong. She informs us that there's no means to help. I ask if she can get someone to jump us real quick, and she begins to explain that she can't "take someone off a register" or anything else to have them help us, because they're supposed to be working. This despite the fact that 10 feet away from us, written on the door, is a sign that says they will gladly come outside to help a customer with loading and so forth. So just to be clear, if I wanted someone to spend 30 minutes helping me load bricks or plants or a tree or plywood, that would be no problem. But if I ask for literally 5 minutes to jump my car, "I can't pull someone away from their job to go into the parking lot." Are you freaking serious? What hypocrites! I'd have completely understood if she'd have pulled company policy on me or blamed it on insurance reasons, but to basically tell me that everyone working there has something better to do at the moment and nobody can spare 5 minutes? In a place where they literally write on the front door about how willing they are to help you if you "just ask" ? Unbelievable. Just... wow.
The manager ultimately suggested I try asking random people outside. You know, because walking up to strangers in a parking lot, after dark and in that kind of neighborhood makes total sense. Talk about customer service. We ended up having to call a road side service and getting a jump from them, but not without the requisite one hour wait in said dark parking lot, with no air conditioning. I thought about waiting in the store, but I'm fairly confident we'd have been given grief about it, even though we'd made a purchase.
The final irony was that while we waited outside, we watched plenty of employees milling about doing nothing. The guy rounding up carts in the parking lot was so busy that he had time to stop and whip out his cell phone, subsequently goofing off for much longer than it would have taken to help us out.
So just to review, customer service at this location amounts to making customers walk 100 yards to the wrong place where nobody can help, then sending them back 100 yards the other way to the original people who couldn't help, who will then ask a manager who can't help and who refuses to even entertain the idea of asking anyone else if they can help you. You know, because she's too busy rounding up motorized scooters and riding them at 2 miles an hour around the store. If I had needed four people to spend half an hour to load a BBQ into the back of a pickup, that would have been doable, but asking if anyone could spare 5 minutes to help jump my car was apparently beyond the pale of discussion. What a bunch of mindless, thoughtless hypocrites who clearly don't give a damn about customers once they've paid for their goods. Shame on you people and especially the manager. I will never set foot in this store again, because if this is how you treat people, you don't deserve another nickel.
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