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  • I ordered a dishwasher online and it was sent to this store so they could deliver it to my house. Apparently unlike the last dishwasher I got from Home Depot the delivery service from Lowes does not include them uninstalling the old unit and installing the new one and instead they just drop it off and take the old unit after you have disconnected it yourself. I could of dealt with this part but unfortunately my brand new almost $500 dishwasher did not come with a power cable yet they decided to take my old one and not say anything. My wife who was at home when they delivered this called me a few minutes after they left when she realized. I called Lowes to ask for my used cable back since the delivery guys were probably still in the area but after being transferred around a few times was given all sorts of attitude about how should of known the new unit did not come with a cable and how the delivery guys could not come back due to there tight schedule. Some Lady named Alexis in the delivery dept told me "I know that is what you would like to have happen but it's not possible because they are on a tight schedule" when I asked if they could bring it back that afternoon. She said they would try and bring it back the next day but she couldn't guarantee it. HORRIBLE CUSTOMER SERVICE . Avoid this Lowes if at all possible!
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