I've bend here a couple times bc we got a Groupon for oil changes. If it wasn't for the coupon, I'd never go here. I'm always waiting to be helped with no acknowledgement even when workers walk in and see me and others waiting. I came once with an appointment and once without to get an oil change and I don't think having an appointment helps at all. This time it's taken over 2 hours and I can't get anyone to stop so I can ask how much longer it will take. And I made an appointment. The first time I called to make an appointment, they actually hung up on me instead of answering. I had to call back to get ahold of someone.
When I went to pay, I asked if I needed to pay for the synthetic oil upgrade and he told me not to worry about it. Which was very nice since it took so long, but the way he said it makes me think they didn't actually use synthetic oil... And it doesn't say synthetic oil on my receipt. I won't be going here again if I don't have to.