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| - My Mother's Day was RUINED at Bob Taylor's Ranch House! I spent a couple of hours picking out a restaurant that would accommodate 15 of my family members and that would have a variety of food (as some of them have allergies) and within a reasonable price as some are new families on tight budgets. When I came across Bob Taylor's Ranch House their lunch menu was just that! I called and the first thing I asked was if they would be having their lunch menu for Mother's Day. I was excited to find out YES they would! During my phone call I asked 3 times if this was going to be the menu and was emphatically told yes all 3 times! Upon arriving we sat down and opened our menus to find that the lunch menu was NOT there, it was their dinner menu. I asked for the manager and explained my conversations when making reservations. All the manager could say to me was that the girl I spoke to was "NEW". When I asked if we could order from the lunch menu I was told NO! I went back to the table horrified because I knew some wouldn't be able to order the EXPENSIVE menu they had provided and so I wanted to leave. Seeing it was a holiday and most places had their reservations in place we probably wouldn't be able to go anywhere! My husband went to talk to the manager and she again could only say the girl was "NEW", which is not my problem and only means they didn't train her well! When he came back from talking to her he said that she told him we could leave if we wanted to! How's that for customer service & hospitality! Their employee, someone they hire, trained and left to represent their restaurant made an extreme mistake for us and all they could do was say she's new and we could leave! They didn't even offer to accommodate us in ANY way, nothing! Not a free appetizer, discount on the meal, let us order from the original lunch menu, nothing! I was furious, I didn't want to stay or give them my money at this point but we had no choice! Our bill was over $300 and over $400 with tip, FOR LUNCH!!! My lunch consisted of 4 pieces of shrimp scampi, nothing else! What should have been a wonderful day with my family turned into a miserable experience with no regard to the mistake their employee made and I will NEVER go back their, nor do I recommend anyone else going there if this is how they treat the people that keep them in business! They should have made an effort to take care of their customers and the manager there shouldn't be a manager as she has no people skills!
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