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  • Customer service here is definitely top notch. They go our of their way to make your stay a positive experience. We had just drove about 11 hrs straight from California, overnight and really needed a nap, so we called the hotel to see if we could check in early (7:15 am'ish) -- they checked to see if rooms were available, and they were so we were able to get in early. Free breakfast buffet was on, so we quickly grabbed a bite to eat first, and then headed to our room. The rooms are very spacious, and beautiful. Our room was a One Queen Bed, Jr. Suite. Nice kitchen area with utensils, pots, plates, glasses, fridge, stove, and even a dishwasher!! Couch in the sitting area near the tv. Full bath/shower combo, with sink just outside of bathroom, and a large closet. High ceilings also, which adds to the spacious feel. On day #2 we slept in, and missed the free breakfast by about 20 mins... So, my husband called down to confirm what time breakfast ended. He was told that breakfast had ended, and they hung up. Within a few minutes the guy at front desk called our room to ask if we would like him to put together some items for us to eat from the kitchen. OMG, how nice is that!?! So we still scored some free breakfast AND got to sleep in! We were VERY impressed that Oscar went out of his way for us. The pool area was beautiful, with a nice rock waterfall, and fountains that spray into the pool. Also nice hot tub. Slight con, was that the pool was colder than most Arizona pools we have been to, but not so cold that you can't get used to it. And in the Arizona heat, it was quite refreshing. Temperature was about 110 - 115 degrees while we were visiting. They even have a BBQ down by the pool area that you can use. On the day of check out we were running a bit late (as you can see, we REALLY maximized our stay ;) -- at about 12:15 pm we got a call from front desk asking us if we would like late check-out. Wow, impressed yet again! Normally, we are used to less friendly calls rudely "reminding" us of check out time, as if we don't know. Nearby there are tons of great restaurants in a plaza area called "Westgate" - even a fountain show, to music, in the center area of all the restaurants/bars. We researched hotels quite a bit before chosing this one, and the research paid off... We would definitely stay here again, if in the area!
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