Paul took care of my car after 2 accidents where I was not at fault. Anyone who loves their car knows how nerve racking it can be worrying about your car being fixed and fixed right by any so called "body shop". I recommend him over the bigger guys that seem to pop up on the insurance companies recommended list. Those guys are only a step above highschool autoshop class as far as quality. Paul fights the insurance so you get what your car needs and not have them make more profit by using inferior products or parts. I did not want cheap aftermarket parts going on my car. Paul made sure my parts where oem and did a great job. It was hard for him to keep deadlines and I felt communication could be better but it would seem that's most, if not all places these days. I know many places turn around your car in 2 weeks and some may be shocked to hear Paul had my car for nearly 2 months but I got the car back in great shape and I'm fairly happy with it. Paul knows I'm a car guy, and a picky one. It will be coming back for a slightly better color match on my front bumper BUT he was happy to say "I'll take care of it". When you have an issue he will address it and being able to talk to the owner directly and have him be a car guy who "gets it" is a huge plus and why I keep coming back.