Had a 6:30pm reservation, weren't seated until close to 7pm. Did not receive our food until 9:00!!! We had to cancel our plans we had for after dinner. And the food came out lukewarm as if it had been sitting in the kitchen for 20 minutes. Also the portions were very small for the price. We asked for the manager and he acted like he didn't know what to do! We rarely complain but this time was necessary. He offered to take our food back and "warm it up" but at this point we were starving and wanted out of there. He finally took 2 of 6 entrees off the bill and gave us free entree coupons (which we won't come back to use.) I've been to the other location (Southside) before - although it was years ago - and was never this disappointed. Avoid this place unless you have hours to spare (God-forbid tickets to a show after) and enjoy mediocre, small portioned, cold food.