I want to start off by saying that this was my favorite sushi location up until last night. I just went a couple of weeks ago and had a great meal. I also told several friends to try this location.
Last night my friend and I were downtown and we were craving the lobster roll. She called Sushi 21 and asked for the hours for all you can eat. The man who answered the phone said that the AYCE was until 2 and the restaurant was open until 3. We got there right before 2. When we came in we were told that we can only order takeout. My friend explained that she had called and was told the restaurant was open until 3. We were not told we could only order take out. The guy said we didn't call and that he's the only one who answered. Once she showed him the outgoing call in her phone, he changed his story. He didn't try to accommodate and wasn't polite about it at all.
We ended up going up the street to another sushi spot. Sushi 21 lost out on the $70 that we paid for sushi and tip at the other location. More so, I just don't like people who lie so I won't continue to tell other people about Sushi 21. The food is great which is the only reason I gave two stars. Customer service deserves negative stars.
Update: went back on 9/13 because I do like the food. My transaction was pending with my bank then disappeared. On 9/19, Sushi 21 charged me the actual $23 I approved plus an additional $23 duplicate transaction and both cleared the bank. That's one expensive all you can eat. I really wish people would learn how to do their jobs right.