| rev:text
| - Bait and switch. Shady. No respect, just insults. No apologies, but plenty of excuses, and apparently i'm to blame.
They claim to be the worlds first CBD "retail chain," and received a lot of publicity for it. First I don't think a single store can be called a chain, regardless if you have plans to open another. Plus after digging I found a handful of CBD stores and chains across the country.
Update 2:
After blatantly stating that I was expecting an apology, customer service responds by insulting me. "I'm sorry you've misunderstood the verbiage on our website." Starting a sentence with "i'm sorry" does not make it an apology. Again she is blaming me, and more specifically my intelligence. Customer service is clearly not tactful, albeit quite hilarious. Advertising an advertisement sounds a bit convoluted.
I have never experienced a B&M store be so secretive about promotions. It makes sense for an online operation, but otherwise it feels like a way to discriminate. Ultimately it is a method to increase customer acquisition, but it usually means the consumer is either paying more or getting a lower quality product. It is not smart to support a business that seems to clearly put all their focus on customer acquisition rather than support and service. Sad
I guess it's too late, but I expect a response more like this from a business that actually values customers:
"We are sorry for your negative experience. What you interpreted as an advertisement was only intended to increase awareness of the promotion, and was not intended the to be used for redemption. I understand your confusion, and regret it was not removed when the promotion had ended. After reading that post I recognize how the language used could be construed as being the promotion itself. It is never our intention to mislead the customer, so we are sorry you felt this way. We strive to provide the best customer experience, so we take your feedback very seriously. We appreciate hearing from you, as we are always looking for ways to improve. Unfortunately we can not change what happened, but we hope you are willing to give us another opportunity in the future."
Update 1:
The unapologetic customer service response is completely FALSE. I DID SHOW HER AN AD, on my phone, straight from the store's own website. How can you say it was not on your website!?!?! I showed it to her, and she even acknowledged it and said "yeah it's tricky." (and zero apologies) All it said was to mention where I heard about the promotion. I don't care if i'm "welcomed back," I just wanted an apology for my gigantic waste of time.
Customer service tells me: "The ad you are mentioning was not on our website." So apparently I imagined it?
From their website:
"CLAIM YOUR OFFER: Free gram of CBD flower in-store only. Simply mention where you seen the ad giving away free CBD flower for redemption inside our store. Must be specific as to where you saw the ad that led you here to receive free gram."
I did present an AD, which was on your website, and did not have any expiration date on it. All the ad said was to mention how you heard about the promotion. It did not say I was supposed to hear about the promotion through twitter (and now cox???). The manager then told me it might be on twitter. After I started looking she told me that all current offers had been deleted, but was sure to mention there was an offer for a free eighth the past weekend, so no she was not helpful and did not give me any sort of suggestions on where to find a discount. Even if she did, it is unreasonable to ask a customer to research promotions on their smartphone. I understand what you are telling me, but all the ad said was to mention where I saw it, not present it, and I saw it on your website.
OG review:
I saw the strain "Cherry Wine CBD Hemp Flower" on the menu at NUWU, which I googled. BLM's website was the first to pop up. I saw on the site that they had an offer for a free gram.
Drove a half hour. Walked in and was greeted by a guy welcoming me back, but it was my first time here. They asked what brought me in and I said vape juice and the free gram offer I saw online. The staff was nice and helpful at first, but after I made my selection a girl stepped in & asked for the ad, so I said the ad was on your website. That wasn't good enough. She said I'll give you a hint, and she said "Twitter." I said ok, "twitter." She then said there were not any, but I should follow the owner, and set up notifications. She said if I had been following him this past weekend I could have gotten a free eighth... Gee thanks. She tells me he is a "social media guru," and will post offers and take them down after they get a certain amount of views/likes. So if there is a promotion it might not even still be available after my drive. I was excited to try the bubble gum juice, but I don't support shady businesses.
You cannot advertise something on your website and not honor it. Waste of over an hour of my time.
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