I've had 3 bad experiences in a row so I have to come back and update this review. The quality of this car wash has gone downhill in the past 3 months.
- About 3 months ago, they started to not switch out their dirty towels and shammys as frequently. So they are now basically washing down your car with other people's dirt and grease. This scratched up the clear coat on certain parts of my car and I had to have it professionally buffed out. Unacceptable.
- Several weeks ago, I caught one of the guys washing my car pocketing the tip entirely for himself. I make it a point to break up my tip into singles before I head to the car wash so it can be easily distributed within the team, but I caught one of the guys pump-faking the tip into their team tip bucket and then slipping all of the dollar bills into his pocket. That is just messed up--and he did the least work out of all of them.
- Earlier today, I had my girlfriend wash our truck here. About 10 minutes before she headed there, she sprayed Bug and Tar remover all over the hood and front bumper since we just got back from a road trip and it was kinda dirty. She made it a point to tell the guys that she needs them to pay extra attention to this part of her car. Not only did they not clean it thoroughly after buying the most expensive wash, half of the sprayers were turned off! She had to wash her car again after spending money to wash her car here. And it wasn't even that dirty to begin with!
I'm really sad at how this place has plummeted in quality and customer service so quickly. Some of the kids have even told me that their manager is an asshole to them--I'm not surprised.
Yelpers beware.