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| - just like many of the reviews already - HORRIBLE customer service. my experience was with a return from an online purchase. i bought a ceiling light, but it was delivered with a huge crack that actually broke off the light. i called the customer service number from the receipt and they apologized and said the best way was to return it to a store and get a credit back, since the light was discontinued. i informed the agent that i bought the light with a gift card that i no longer have and they said it will not be a problem as the store will be able to credit it back to a home depot gift card (store credit). as soon as i walked in to the store this morning, the person helping me, Nicole, said...."if that's from online, i dont know why you bring it here..." i said thats what they told me to do... she said "ya, they always say that because they are lazy." i shouldve known the rest of the experience with Nicole was going to be a mess.
i showed her the crack, she said she will process the return this one time and one time only to be 'nice.' (keep in mind, the 800# said to return to store AND the receipt from the order said to either ship back OR return to a store) i told her that i bought with a gift card that i no longer have and she said "no problem, we will issue u store credit." first, she couldnt process the return because she said the bar (UPC code) was incorrect. she kept trying and said that this isnt working... throughout this time, she was repeatedly cursing, not at me, just in general... a bit unprofessional in my mind. while she kept trying and got nowhere, i noticed she didnt put all the numbers in, resulting in her not finding my order. i told her she was 1 number short and when it worked, she proceed to speak very loudly.. "i did it, i know how to do it"... i guess that's a great accomplishment if a customer tells you how to copy ALL the numbers?!?!
while processing the return, she said it's going back to the amex card, i told her "remember this was a gift card i no longer have...?!" she said "oh sh*t, i forgot" and then she said that there is no screen to give you store credit, it will just go back to your card... i again explained i dont physically have an amex card... she told her supervisor and he immediately said to give back my return and void it, we can't do anything for him. i asked is there a manager i can talk to, bc it seems ridiculous that i am now with a broken light and it's discontinued and i can't do anything about it. he said no, and that he was the supervisor and there is nothing else to do.
i had no choice but to get my broken light back and decided to call the 800# again... i got rosella and immediately asked for a supervisor and explained my situation...they informed me that a store credit can AND SHOULD be done by the store, it can be overriden by a manager. they even called the store to talk to Nicole and inform her of the process. they told me that nicole was rude to them too! and that they are very sorry for the way i was treated with getting the run around and that they will have to send me a gift card for my return. they told me to just toss the light away since its completely damaged and discontinued.
it just proved my point of horrible customer service by the return dept. of home depot on fort apache and flamingo. lazy, rude, and unprofessional.
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