I spontaneously booked an appointment here last week and they got me seated right away. Customer service was great, but the guy that did my nails was terrible with the filing drill. I winced twice because the drill went too close to my cuticles and burned me, but he didn't apologize or even make any gesture. On top of the drill incidents, he also filed the side of my pinky so much, it bled. Again, not a single apology... I tried telling him what I wanted, but he just kept doing his own thing. The overall nail looks extremely thick and some parts are uneven. I go to nail salons because I want a nice acrylic that I can't do at home, but this is honestly just ridiculous for the time and price I spent.
Btw: Now that my nail has grown out a bit, I can literally see a dip in my nail bed where the drill went through and had burned me. I wish I had gotten the guy's name, but I was just annoyed by the end of my appointment. Please make sure to get the right technician before booking here.