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| - True Story: this happened just 2 days ago so its still fresh in my head. I reserved a room at the Flamingo thru Expedia for Mon Nov 18th. I arrived around 11pm in my car, and had 2 large suitcases with me. I needed to valet my car and receive bell service for my luggage. Well, I received neither since the valet parking lane was jammed with cars that appeared to be parked there permanently, and there was no valet in sight. Hmmm. No bell captain either, so I end up parking in the garage and lugging my stuff to the not-so-close reception desk.
And there waiting for me was a really long check-in line. I tried to avoid the line by using a kiosk to check in (nobody else was using them, btw) but it only offered "non-smoking" rooms. This was unacceptable to me because I am a heavy smoker and offer no apologies for my personal habits. (I also pay a zillion percent in tobacco and "sin taxes" too, so next time you see a smoker give him/her a big ole smooch because YOUR taxes and cost of living would be higher without the zillions of dollars us smokers pay in taxes each year. Remember that.)
Moving On: with no luck at the kiosk, I'm back in that dreadful looking line. And it was every bit as painful as it looked. Worse yet, there was a separate VIP line for next-in-line service for their VIP players, which made us poor wretches feel evern more miserable watching high-faluting people take cuts in front of us. Simply stated, the line sucked out any joy and happiness from us new arrivers and made us all quite miserable. After FORTY FIVE minutes of this pain and suffering, I finally make it to the desk, only to be informed that their entire tower which offers smoking rooms was being closed for renovation and they had NO smoking rooms available of any kind. W-o-W. Seriously? I then advised the clerk that I needed either A). a smoking room or B). the manager because I was cancelling my reservation.
Let's Be Fair Here; the manager was calm, cool and collected and assured me that they were cancelling my reservation with a full refund for being unable to accommodate my needs. My call to Expedia 10 minutes later confirmed that and I have since received a full refund. So at least I didn't get jerked around on my refund.
BUT I had a simply miserable experience at the Flamingo -- and worst of all, as I'm driving away it's midnight in Vegas and I didn't have a reservation anywhere (look out, Motel 6!). Instead, I had an Expedia app which steered me towards the Gold Coast and my experiece at the GC was a complete 180 and they totally saved my night. Feel free to read my review on that experience as well. As for the Flamingo.....NEVER again.
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