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| - Never have I been more pissed off at a restaurant before.
I will later describe how horrible their service is but first let's get the other stuff out of the way.
Ordering system:
We went for lunch and we got to use the ipad. The price is no longer the same as the menu picture on Yelp. Lunch is now 15.49 I believe.
Food:
The food is okay. It's not amazing but it's tolerable. A good variety of sushi, small variety of rolls. The non-japanese stuff looked pretty bad on the ipad so we avoided it. The fried stuff were all pretty fresh and the food came fast. The edamame was definitely soggy and limp- feels like it's been boiled over a few times (it's just plain mushy)
Service:
Let me get something out of the way first. I always tip. I've been a waiter before and I know it's not easy. A little busy and I get ignored as a customer, or a 16 year old who hasn't learned how to treat a customer properly, I understand. Food came slow or even a bit cold I can also bear with it. What I can't handle is humiliation.
It may very very well be that particular waitress, but here's what we experienced:
We went in the restaurant around 2pm- there was not that many people in the store.
We were shown to the table- no greeting no smiles nothing but whatever I'll take it.
The waitress asked us for anything to drink- "Anything to drink?"...."Water?" - The only 4 words out of her mouth- during that time giving the most impatient look on her face, then walked off. Sure I can take that.
That day my wife had some allergic reaction with her hands so I was feeding her everything. We ordered the miso soup and got it in a bowl with no spoon. Normally I'd be okay with drinking right from the bowl. That day I asked for a spoon because I didn't want to burn my wife. Me "May we have a spoon please?", waitress *pissed* "You're supposed to drink that with the bowl" *walks off*. Really?... You can't just give a spoon? Okay forget it. Asked the 2nd waitress but got the same response. However the 2nd one at least said "if you would like one I'll give you one". Great thank you.
Going back to waitress 1 - every time she serves, she half throws the plate onto the table. Each plate goes on the table with a *clunk*. Rude but whatever. I'm still okay at this point.
Here comes the worse parts:
My wife and I were having a nice conversation. This waitress comes up to us, interrupts us and in the most negative tone- "If you're not ordering on the Ipad then turn it off. It wastes its battery". No "please", no "excuse me", just "DO IT". At this point I'm a little pissed to say the least. But let's keep going.
Lunch hour is almost done. Normally in other restaurants they let you keep ordering if you will stay. This place requires you to order before lunch time is over. So the waitress comes up- "Are you ordering anything? I have to take away your ipad now". I said "yeah just for ice cream" waitress- "Do it now and hurry up". Okay... She's getting on my nerve now.
When it came time for payment- I looked at the bill: 39 dollars?... No matter how you calculate it- 31 dollars for two people + tax is not 39 dollars. So here I saw it- the 10% service charge.
I was fairly upset- I was at one point not considering giving a tip but now I have to pay it since it is probably "habit" in this restaurant. I didn't want to challenge because I just don't like to get in arguments so I paid it.
At this point another customer came up to pay with his son- 2 people lunch for 36 dollars, different waitress. I glanced at their receipt and there's no 10% service charge.
I challenged my waitress and she said "you have to pay the 10% tip. It's what you need to do in Canada." I'm Chinese and she probably thinks I'm a foreigner. I've been a Canadian citizen and living in Canada for 13 years. Are you kidding me?
I told her "Why is it mandatory on my receipt and not on the other customer's" and she goes "Well he paid it didn't he?". I said "I at least want to have to option of choosing to give you a tip or not".
At this point she starts getting really angry with me "Well you are gonna tip? Okay I'll remove this 10% off your receipt. Insert your card and pay that tip!" *Shoves the credit machine at me* "Put in your card" and shows me the "Tip amount" screen on the machine. I said give me my tip back first then I will decide. But this woman is adamant in taking in my tip and kept saying "You should know better living in Canada. Everyone tips. You not tipping is not right and rude". I stood there and just waited for my tip. At this point she starts rambling Cantonese to her boss, then finally giving my back my 3 dollars and told us "Don't go out to eat if you don't tip".
3 dollars was nothing to me. But this was about principle. I don't care how the other waitress are but I have never hated a dining experience so much in my life.
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