This was the worst truck rental experience I have ever had! The truck broke down within 10 min of leaving the rental store. They had roadside assistance come and I was told to wait while they tried to fix the truck for me, so that could use it again. The truck ended up being towed. I was never offered a replacement. I had to be taken back to the store by the people that towed me and when I arrived an hour and a half later they asked me to pay for the time I had the truck. When I explained, again, that the truck broke down and was towed. They proceeded to ask for money for the gas. The manager was as equally as rude as his employees. I have never experienced such levels of poor customer service and will never rent from here again.