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| - Holy mother of God, I think I've had my worst restaurant experience...ever! Tonight we decided to try out the new Spoke and Wheel restaurant. Their signage and billboards looked promising and my friends and I like to try new places. I almost didn't post this, but the longer I thought about it, the more aggravated I got. For the record...I really, really wanted to like this place.
Here's the rundown of my experience. Upon entering the restaurant I could tell there was something wrong. The parking lot was empty, along with a whole dining room, but there was a 20-minute wait for a table. Now, I may not own a restaurant, but I am pretty sure they make money by turning tables. The first round of drinks took almost 30 minutes to get to us (including water). Secondly, I was not able to order my burger the way I wanted because it was not the half-pound burger. What?! Another almost 30 minutes later our food is dropped off. I say "dropped off" because it was literally placed in front of us and that was it. While we ate, we started seeing guys going around the dining room and start taking tables and chairs outside. We watched and watched as they emptied the whole floor leaving the perimeter booths full (and not served) and isolated two tables of customers to the middle of the floor. Awkward! The whole time we watched them clear the floor we were never asked to have our drinks refilled, if our food was OK...nothing. When the server finally came back to the table after we had eaten, I asked what was going on to find out there was a big, reserved party being set up. My experience as a new customer, at a new restaurant, was cut short because they were too busy setting up for other customers? It just seemed to me they would have been better off having the host start seating the totally empty dining room earlier rather than keep filling the one that was going to be used for the party. As it came time to pay our check the slowness worsened. It took as long to pay the check as it did to order and eat our meal! After finally being able to pay I stopped at the front to see if I could get a card to speak to the owner. The owner was there and I explained that I thought it was a bit rude and classless to start emptying a dining room around customers because of improper management planning. It might have been a better idea to have the crew clearing the floor helping the servers getting customers cashed out BEFORE taking all the furniture out. All I got was the standard "let me make it up to you" response like I was going to come back. As I looked outside, I saw 4 busloads of 20-somethings in atrocious clothing surging the front door (which was now totally blocked by the crowd). Pretty sure that is a fire hazard. I didn't take the free meal we were going to get on principle alone. They can have their other customers who will accept that sort or service (and I blame for making this kind of thing acceptable) while I go other places more appreciative of my business. Like I wrote on my credit card draft "I AM NEVER COMING BACK"!
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